Pathetic Service

Webafrica’s customer service is an actual joke. My fibre line has been down for eight days now, and despite my numerous attempts to contact customer service, I have received no resolution.

The only form of communication with customer service is through a WhatsApp line, which is incredibly inefficient and unresponsive. I have logged a daily and checked the status multiple times, but I am always met with the same generic response: “No feedback has been provided yet. We have asked our faulty team to request urgent resolution”.

Last time I checked, urgent meant “requiring immediate action or attention.” I guess Webafrica runs on African time!

If you’re thinking about choosing Webafrica, stay away. I have never experience such shocking service from a company in my life.