Pathetic service

I've moved homes and requested a move home service on the 31st of March. Needless to say, the one service ended and still waiting 5 weeks later for my service to be activated. I've escalated via email to Collen who is supposed to be dealing with the escalation, I've been waiting from the 26th April for her to return my call to give me an update on this.

Extremely unacceptable service. I've even called their offices but low and behold , not even an answer after 40mins on listening to the automated line

Radiculous.... I have to use my phone as a hot spot to work!!!