Pathetic service

Webafrica is my ISP and yet they cannot seem to get me any feedback. I've logged several tickets with them and they've logged to Vumatel. Yet they have contradictory information.

I've had to call vumatel myself and speak directly to them to get to the bottom of their issue. Yet still nothing. Both are equally useless and equally to blame.

I've been without Fibre for a week now. I've logged several tickets with webafrica and they've said done what they needed to but apparently they haven't according to vumatel. Vumatel closed the tickets without even contacting me or actually resolving the issue. I called in numerous times, was placed on hold for more than 25 minutes by agents and then they drop the line. My Initial ticket was **********2, they then closed this and everyone gives wrong information. One says that the ticket was logged incorrectly she cannot relog I must tell webafrica to relog and close all their tickets first. Thereby offsetting the SLA again. The other says they have the wrong number, lord even knows where they get this number from since I've never had it. Pretty sure it's a POPIA violation as they disclosing my information to another person I have no relation or comms with. Today they once again lie to me I spoke to different agents. Most recent tells me that they within SLA, but I've been a week without Fibre and they closed previous tickets, but they cannot escalate because my new ticket is within SLA, yet they are the reason we had to relog this issue. ****ing disastrous FNO, don't bother using them. They give nothing but trpuble