MK
Mohamed K
1 reviews | Active since Feb 2015
01 Sept 2026, 10:37
Pathetic service
I have cancelled my subscription with WebAfrica on 31 July 2026 as I moved residence on 1 August 2026, I was advised I need to give a months notice for cancellation, anyway I got debited on 1 August 2026 for which I never used, I contacted them again mid August to check if my subscription has been cancelled and was advised yes it has been cancelled effective 31 August, today the 1 st of September they have attempted a debit, this is absolute pathetic behaviour from such a big organisation, I no longer reside there and they attempting to debit. Terrible ISP to deal with, all u can do is chat with an agent on what’s app that don’t even know what they doing, *********** to another level.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
01 Sept 2026, 13:48Hi Mohamed,
We understand how frustrating this situation must be, especially after submitting your cancellation request, moving from the premises, and then noticing a further debit attempt after being advised that the service would be cancelled. This is not how we want our clients to feel, and we're here to help. We've escalated the matter to our Cancellations Team and requested that they urgently review the account history, including the cancellation timeline and recent billing activity. The team will investigate the details and provide feedback to you directly regarding the status of the cancellation and the debit attempts. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as we continuously work to enhance our customer experience.If you'd like any further assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after submitting your cancellation request, moving from the premises, and then noticing a further debit attempt after being advised that the service would be cancelled. This is not how we want our clients to feel, and we're here to help. We've escalated the matter to our Cancellations Team and requested that they urgently review the account history, including the cancellation timeline and recent billing activity. The team will investigate the details and provide feedback to you directly regarding the status of the cancellation and the debit attempts. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as we continuously work to enhance our customer experience.If you'd like any further assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 13:48
Official
Hi Mohamed,
We understand how frustrating this situation must be, especially after submitting your cancellation request, moving from the premises, and then noticing a further debit attempt after being advised that the service would be cancelled. This is not how we want our clients to feel, and we're here to help. We've escalated the matter to our Cancellations Team and requested that they urgently review the account history, including the cancellation timeline and recent billing activity. The team will investigate the details and provide feedback to you directly regarding the status of the cancellation and the debit attempts. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as we continuously work to enhance our customer experience.If you'd like any further assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating this situation must be, especially after submitting your cancellation request, moving from the premises, and then noticing a further debit attempt after being advised that the service would be cancelled. This is not how we want our clients to feel, and we're here to help. We've escalated the matter to our Cancellations Team and requested that they urgently review the account history, including the cancellation timeline and recent billing activity. The team will investigate the details and provide feedback to you directly regarding the status of the cancellation and the debit attempts. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement, as we continuously work to enhance our customer experience.If you'd like any further assistance, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
MK
Mohamed K's updateReviewer Update
01 Sept 2026, 14:02I am waiting since 10h21 this morning to chat with an agent…..what pathetic service, urll were very quick to attempt a debit from a cancelled subscription but now no agent can assist, absolutely pathetic
MK
Mohamed K's update01 Sept 2026, 14:02
Reviewer Update
I am waiting since 10h21 this morning to chat with an agent…..what pathetic service, urll were very quick to attempt a debit from a cancelled subscription but now no agent can assist, absolutely pathetic
Webafrica's replyOfficial
01 Sept 2026, 14:43Hi Mohamed,We understand your frustration, especially after already waiting since 10h21 to connect with an agent while still dealing with concerns around a debit attempt on a cancelled subscription. We recognise how disappointing it is to experience such a long wait when you need assistance with an account matter that is already being investigated.The matter remains escalated with our Cancellations Team, who are reviewing the cancellation timeline and billing activity. We’ve also noted your latest feedback regarding the extended waiting time for support and will ensure this is included with the outstanding query.The team will provide feedback once they have completed their review of the account and the debit attempt.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 14:43
Official
Hi Mohamed,We understand your frustration, especially after already waiting since 10h21 to connect with an agent while still dealing with concerns around a debit attempt on a cancelled subscription. We recognise how disappointing it is to experience such a long wait when you need assistance with an account matter that is already being investigated.The matter remains escalated with our Cancellations Team, who are reviewing the cancellation timeline and billing activity. We’ve also noted your latest feedback regarding the extended waiting time for support and will ensure this is included with the outstanding query.The team will provide feedback once they have completed their review of the account and the debit attempt.Warm regards,
Webafrica Crew
Webafrica Crew