Pathetic service

The wifi was paid and it still hasn't been put on, I've been back and forth with Webafrica for the past two weeks, they been putting me through to different sales agents but none was of any help. Webafrica is blaming the fibre place which is Vuma for disconnecting the line and said that they requested to reconnect the line since payment was made,but yet I'm still waiting for the wifi to be put on. It's ridiculous.