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Nadeema A
1 reviews | Active since Jan 2021
25 Jan 2021, 11:21
Pathetic service
I am totally frustrated with this company. I have been battling to get my issue resolved for weeks and no one bothers to get to the bottom of the problem. I have been back and forth with Webafrica and Vumatel and the one keeps passing on the buck to the other! I was on the line for 2 hours today holding on and being put thru from one person to the next and then eventually get cut off! And now they want to bill me for services that I don't even have! *** man! I had the same issue with Supersonic and up till today I am waiting on a refund from them which they keep telling me is processed!
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Nadeema A's updateReviewer Update
05 Apr 2021, 22:19I'm so freaken annoyed with the lack of service from Webafrica. I app**** for a second line for fibre. Installation was done 26th March. Next day we discovered that my son's laptop was missing. Our domestic confirmed the installers were the only people that was in his room. The place was crawling with so many installers for 1 domestic installation. 2 Van's of installers! I've been trying to contact Webafrica to report this for 10 days now and I cannot get thru telephonically nor in their WhatsApp line that they claim to be so efficient and fast! No one ever calls me back. And to add insult to injury, they told me it will take 72hrs for the line to be activated and I will receive an sms with log in details and it's been 10 freaken days and I am still not connected and still no sms! I am disgusted with this lack of professionalism and pathetic service ????
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Nadeema A's update05 Apr 2021, 22:19
Reviewer Update
I'm so freaken annoyed with the lack of service from Webafrica. I app**** for a second line for fibre. Installation was done 26th March. Next day we discovered that my son's laptop was missing. Our domestic confirmed the installers were the only people that was in his room. The place was crawling with so many installers for 1 domestic installation. 2 Van's of installers! I've been trying to contact Webafrica to report this for 10 days now and I cannot get thru telephonically nor in their WhatsApp line that they claim to be so efficient and fast! No one ever calls me back. And to add insult to injury, they told me it will take 72hrs for the line to be activated and I will receive an sms with log in details and it's been 10 freaken days and I am still not connected and still no sms! I am disgusted with this lack of professionalism and pathetic service ????