Pathetic service

Hi  Aljo. We understand your frustration, especially when you are still waiting for your fibre line to be activated. That kind of delay is not the experience we want for you, particularly after already engaging support. We have reached out to the Vumatel activations team to request urgent feedback and progress on your installation. They are now actively reviewing the order to determine what is holding up activation and to fast-track the next steps where possible. We also see that one of our support agents managed to engage with your query earlier this morning (***) and assist directly at that stage. Right now, the focus is on: 

•  Getting a clear activation status from Vumatel 
•  Identifying any blockers on the installation side 
•  Ensuring you receive a firm update on next steps as soon as possible 

We truly appreciate your patience while this is being resolved, and we are committed to getting your fibre activated without further unnecessary delay. 

Warm regards, 
Webafrica Crew