1 reviews | Active since Jan 2022
Pathetic service
If there was a minus 100 rating, I would definitely give it to this company. The poor service I have received has been extremely disappointing.
My router stopped working, so I requested a free-to-use replacement router. I was promised that it would be delivered within 3 working days. After waiting a week, I followed up and was told that the request was still being processed and that I should follow up again the following week.
When I followed up again, the agent I spoke to said they could not find any record of my request, despite me providing the reference numbers I had been given.
It is incredibly frustrating to have to repeat the same request to countless agents every time I need assistance. Yet when a payment is missed, the company is quick to demand the money.
The lack of communication, accountability and proper customer support is extremely disappointing. Customers should not have to fight this hard just to get basic assistance.I don’t even want to start on the cancellation process. Anyways they are losing a client that’s for sure
We understand how frustrating this experience has been, particularly after waiting for the replacement router, having to follow up repeatedly, and then being unable to locate the original request. We also recognise how exhausting it can be to repeat the same information to different agents when you’re simply trying to get assistance.We can see that you’ve since spoken with one of our consultants and requested a cancellation. We acknowledge the concerns that led to this decision and appreciate you taking the time to share your experience.Warm regards,
Webafrica Crew
We understand how frustrating this experience has been, particularly after waiting for the replacement router, having to follow up repeatedly, and then being unable to locate the original request. We also recognise how exhausting it can be to repeat the same information to different agents when you’re simply trying to get assistance.We can see that you’ve since spoken with one of our consultants and requested a cancellation. We acknowledge the concerns that led to this decision and appreciate you taking the time to share your experience.Warm regards,
Webafrica Crew