CC
Clinton C
1 reviews | Active since May 2019
10 Mar 2026, 15:24
Pathetic service
Worse experience ever .I have been in contact with the company since 1 February advising that I have no Internet .the whole month went and I was still charged .I WhatsApped them constantly and it was never resolved upto today on the 28th they debited my account and now they are declining my refund . At the end January I advised the company the was moving premises.on the 1feb my line was stopped I constantly message them to reinstate but with no luck and now I can't event get a contact details of some to advise me why was I charged when I have no Internet and the no one even came out to do the fibre at my other place .now I can't get another company because they my line is still active with WebAfrica
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Webafrica's replyOfficial
10 Mar 2026, 16:03Hello Clinton. Thank you for sharing the details of your experience. We completely understand how frustrating it must be to be without internet while still being charged, and we appreciate you bringing this to our attention. We have located your profile and reached out directly to the Finance team that handles refund approvals. We’ve updated them with your feedback and requested assistance with a way forward, so they can review your account and provide the appropriate resolution. Your experience has also been noted internally to help improve the process and prevent similar situations in the future. Our focus is on ensuring this matter is resolved as quickly as possible and that you receive the support you need. R^
Webafrica's reply10 Mar 2026, 16:03
Official
Hello Clinton. Thank you for sharing the details of your experience. We completely understand how frustrating it must be to be without internet while still being charged, and we appreciate you bringing this to our attention. We have located your profile and reached out directly to the Finance team that handles refund approvals. We’ve updated them with your feedback and requested assistance with a way forward, so they can review your account and provide the appropriate resolution. Your experience has also been noted internally to help improve the process and prevent similar situations in the future. Our focus is on ensuring this matter is resolved as quickly as possible and that you receive the support you need. R^