Pathetic service

Urgent Complaint: 8 Days Without Internet Service -***

Dear Webafrica, I am lodging a formal complaint against WebAfrica regarding the unacceptable handling of my internet service fault. - Date of Service Failure: Wednesday, [28-Jan-2026], at 9:30 AM - Issue: My internet service at my unit stopped working and has remained down for 7 days. - Company Response: Despite multiple attempts to engage via WebAfrica’s WhatsApp channel, I have received no meaningful communication or resolution. The WhatsApp support is ineffective and only adds to the frustration. - Impact: I work from home, and this ongoing outage has severely disrupted my ability to perform my job. - Additional Concern: I was informed that Openserve closed the fault call, yet WebAfrica has provided no explanation and has not dispatched a technician to troubleshoot the issue. This lack of accountability and failure to provide basic service is unacceptable. Customers deserve transparency, timely updates, and urgent resolution when essential services like internet connectivity are disrupted. I request that WebAfrica immediately investigate and resolve this fault, provide a clear explanation for the delay, and ensure proper communication channels are in place for customers. Sincerely, Nanc