Pathetic service

I signed up with Webafrica on 27 Aug. Today is 21 Sept and I still don't have Internet access. I finally got my router after much arguing and back and forth and now my line isn't working, even though they were supposed to take care of the conversion. I was initially told it would take 48 hours to fix. It's 5 days later and I've called the call centre twice and they all promise me escalation and feedback but no-one gets back to me. Today I called for a third time and spoke to Avisha, who again told me that it's been escalated but they have no resolution time. When I got angry and told her that I might as well have my internet directly through Telkom since I'm getting the same terrible service anyway, she snottily told me that she would be happy to move my line back to Telkom. Really? This is how Webafrica treat their justifiably angry clients? By telling them to go elsewhere if they're not wiling to put up with bad service? I think I will take Avisha's advice and change service providers to someone who cares about their clients.