PATHETIC SERVICE.

I pay Webafrica line rental and internet monthly. I've been with them for nearly 3 years. My line went down 2 weeks ago I called to report it immediately as my wife works from home and needs the Internet. My wife only gets paid for the work she has done. Therefore she has not made an income for 2 weeks. I told the consultant this as well but they dont seem to care as no one takes ownerships of the problem. I've called back twice to follow up and I get the same excuse that it is telkom exchange and that they will escalate it within telkom. 2 weeks later and I still don't have Internet. WebAfrica's service levels has dropped drastically to the point where I am looking at another ISP. I asked that a manager call me back and to date I have not received a called. Pathetic service. I pay Webafrica for my line so that I don't have to deal with Telkom but I guess I will have to solve the problem myself. If anyone can refer me to a much better ISP please leave a comment. Absolutely disgusted by this PATHETIC SERVICE LEVELS from WEBAFRICA.