Pathetic Service

How a business like webafrica is till able to operate, is a mystery to me. The service is pathetic and non-existent. I cancelled my line as I relocated. The new tenant has his own ISP but cannot activate it, as webafrica must release the line. One agent told me to pay everything up to date, and they will release the line earlier. And so I did. Since then I’ve been chasing ghosts. It’s impossible to get hold of anybody by phoning. Nobody answers. It’s impossible to email, as nobody replies. It’s impossible to open a support ticket, as it’s closed without being resolved. The only other avenue is whatsapp bot. There the agents transfer me around as if it’s a game. Nobody can assist me. I’ve been trying to resolve this for two weeks now. Webafrica lost a client for good.