JT
Jeff T
1 reviews | Active since May 2010
09 May 2015, 15:29
PATHETIC SERVICE
After 7 years of monthly payment and staying a loyal customer I have to battle for 2 weeks to try and get some responsible person to attend to my ZERO connectivity. <br> I want my refund and I want it now..... endless calls of up to 15 mins at a time while no one at WEB AFRICA has the courtesy to get back to me ...<br> <br> Sick of it now get hold of me and sort my refund immediatly<br> <br> Ms H Sullivan
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Replies (1)
Webafrica's replyOfficial
17 May 2015, 17:32Hello Pearly60,
Thank you for being our loyal customer. We're really sorry for the downtime you experienced and we can understand why you're upset with us.
I've taken a look at your account and I see that you're currently connected, nonetheless, our guys tried to get hold of you constantly so they can keep you informed, but there's no answer from your end. Please drop us an email: *** with a suitable time for us to contact you, so we can follow up.
We hope that this matter has been resolved.
Regards
Mkhululi
Online Team
Thank you for being our loyal customer. We're really sorry for the downtime you experienced and we can understand why you're upset with us.
I've taken a look at your account and I see that you're currently connected, nonetheless, our guys tried to get hold of you constantly so they can keep you informed, but there's no answer from your end. Please drop us an email: *** with a suitable time for us to contact you, so we can follow up.
We hope that this matter has been resolved.
Regards
Mkhululi
Online Team
Best regards,
Webafrica's reply17 May 2015, 17:32
Official
Hello Pearly60,
Thank you for being our loyal customer. We're really sorry for the downtime you experienced and we can understand why you're upset with us.
I've taken a look at your account and I see that you're currently connected, nonetheless, our guys tried to get hold of you constantly so they can keep you informed, but there's no answer from your end. Please drop us an email: *** with a suitable time for us to contact you, so we can follow up.
We hope that this matter has been resolved.
Regards
Mkhululi
Online Team
Thank you for being our loyal customer. We're really sorry for the downtime you experienced and we can understand why you're upset with us.
I've taken a look at your account and I see that you're currently connected, nonetheless, our guys tried to get hold of you constantly so they can keep you informed, but there's no answer from your end. Please drop us an email: *** with a suitable time for us to contact you, so we can follow up.
We hope that this matter has been resolved.
Regards
Mkhululi
Online Team
Best regards,