Pathetic service

I placed an order paid the requested amount for router and installation. router received via courier. No installer from Evotel even set their foot on my premises at all. Now I see an unpaid debit order for a service that's far from active. I've tried communicating via WhatsApp from 19:00 to get a response that Vuyelwa has taken my call, she says at 19:48 that she will be with me shortly. No fibre box was installed on my premises recently