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Siphokazi C
1 reviews | Active since Jun 2016
01 May 2026, 07:13
Pathetic premium handling
WebAfrica robs people off their money, i signed a contract that indicated my monthly premium will be R649 and in the short duration that I have signed up with them I have been experiencing inconsistent debit order with no reasonable explanation, today they took R898.00 and I have no idea why, they do as they please with my account, two months ago they took R1000+ even that did not make sense, I am gatvol with these people
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 May 2026, 09:13Hi Siphokazi,
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 09:13
Official
Hi Siphokazi,
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
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Siphokazi C's updateReviewer Update
07 May 2026, 21:22WebAfrica has still not come back to me regarding the absurd fees they charge, at it stands I am currently billed R898 which I have no knowledge of, I was told I owe R249 which was paid in January and sent a bank statement as proof of payment to one of your agent. No one can tell me how I got to R898 instead of R649. My services will be suspended because you are expecting me to pay an amount which was already paid but you are refusing to consolidate accordingly instead you want to bill customers duplicate amounts
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Siphokazi C's update07 May 2026, 21:22
Reviewer Update
WebAfrica has still not come back to me regarding the absurd fees they charge, at it stands I am currently billed R898 which I have no knowledge of, I was told I owe R249 which was paid in January and sent a bank statement as proof of payment to one of your agent. No one can tell me how I got to R898 instead of R649. My services will be suspended because you are expecting me to pay an amount which was already paid but you are refusing to consolidate accordingly instead you want to bill customers duplicate amounts
Webafrica's replyOfficial
08 May 2026, 10:40 Hi Siphokazi,
Thank you for giving us the opportunity to clarify the billing on your account. We understand how confusing it can be when multiple invoices and billing periods overlap, and we appreciate your patience while we explain this in detail.
We can confirm that the R249 order processing fee under invoice I*** was successfully paid. As your service only became active on 30 January, the first billing cycle was raised in February and included:
For clarity, your February invoices were as follows:
Invoice IAB*** (issued 2 February):
Invoice IAB*** (issued 21 February):
However, a payment of R1,090.87 was received, leaving an outstanding balance of R249, which carried over. This is why the R249 outstanding plus the R649 monthly subscription resulted in the current total due of R898.00.
If you require any further assistance, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for giving us the opportunity to clarify the billing on your account. We understand how confusing it can be when multiple invoices and billing periods overlap, and we appreciate your patience while we explain this in detail.
We can confirm that the R249 order processing fee under invoice I*** was successfully paid. As your service only became active on 30 January, the first billing cycle was raised in February and included:
- A pro‑rated charge for January,
- The full February subscription, and
- At the same time, the March subscription, as we bill one month in advance.
For clarity, your February invoices were as follows:
Invoice IAB*** (issued 2 February):
- Pro‑rated usage from 30‑01‑2026 to 31‑01‑2026: R41.87
- February subscription (01‑02‑2026 to 28‑02‑2026): R649.00
Invoice IAB*** (issued 21 February):
- March subscription (01‑03‑2026 to 31‑03‑2026): R649.00
However, a payment of R1,090.87 was received, leaving an outstanding balance of R249, which carried over. This is why the R249 outstanding plus the R649 monthly subscription resulted in the current total due of R898.00.
If you require any further assistance, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 10:40
Official
Hi Siphokazi,
Thank you for giving us the opportunity to clarify the billing on your account. We understand how confusing it can be when multiple invoices and billing periods overlap, and we appreciate your patience while we explain this in detail.
We can confirm that the R249 order processing fee under invoice I*** was successfully paid. As your service only became active on 30 January, the first billing cycle was raised in February and included:
For clarity, your February invoices were as follows:
Invoice IAB*** (issued 2 February):
Invoice IAB*** (issued 21 February):
However, a payment of R1,090.87 was received, leaving an outstanding balance of R249, which carried over. This is why the R249 outstanding plus the R649 monthly subscription resulted in the current total due of R898.00.
If you require any further assistance, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for giving us the opportunity to clarify the billing on your account. We understand how confusing it can be when multiple invoices and billing periods overlap, and we appreciate your patience while we explain this in detail.
We can confirm that the R249 order processing fee under invoice I*** was successfully paid. As your service only became active on 30 January, the first billing cycle was raised in February and included:
- A pro‑rated charge for January,
- The full February subscription, and
- At the same time, the March subscription, as we bill one month in advance.
For clarity, your February invoices were as follows:
Invoice IAB*** (issued 2 February):
- Pro‑rated usage from 30‑01‑2026 to 31‑01‑2026: R41.87
- February subscription (01‑02‑2026 to 28‑02‑2026): R649.00
Invoice IAB*** (issued 21 February):
- March subscription (01‑03‑2026 to 31‑03‑2026): R649.00
However, a payment of R1,090.87 was received, leaving an outstanding balance of R249, which carried over. This is why the R249 outstanding plus the R649 monthly subscription resulted in the current total due of R898.00.
If you require any further assistance, please feel free to reach out to us via Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew