Pathetic, MTTR up to a month long,

Hello Mo,

We understand how frustrating and disappointing this experience has been, especially when facing extended resolution times and difficulty getting assistance through available support channels. We also recognise how important it is to have reliable service and responsive support when issues arise.

Your feedback regarding the MTTR and chatbot functionality has been noted and will be shared with our Service Quality Team for review, as this is not the level of service we aim to provide.

If you would like us to look into your specific issue and assist further, please send us a direct message on Hello Peter with your account details, and our team will prioritise your query and work towards a resolution.

Warm regards,
Webafrica Crew