SM
Shaun M

1 reviews | Active since Jan 2015

13 Mar 2017, 11:21

Pathetic ISP

<p>I would not recommend anybody to use Webafrica as a service provider. They are pathetic and have no idea what is going on. I order fibre 6 months ago when I knew fibre was active in my area. 2 Months ago OpenServe installed and activated my fibre but according to WebAfrica my fibre installation is still in phase 2. No one responds to emails or answers phone calls at Webafrica. They are definetly the new Telkom of ISP's.</p>

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Replies (2)
Webafrica
Webafrica's reply13 Mar 2017, 11:55
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your order number - so we may look into this and support asap

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

SM
Shaun M's update29 Mar 2017, 10:09
Reviewer Update

It has now beentwo weeks and still no resolution! It seems that Webafrica has conceded as I have not herad anything in two weeks. Obvisiously complaining does not help.