GvdW
Guy van der Walt

1 reviews | Active since Mar 2009

02 Sept 2023, 20:24

Pathetic - invest in expanding your support team you stingy *******s!

These people have the worst “customer service”. Basically you have to contact them via a WhatsApp account, a bot tells you that a human will be in touch with you shortly. After almost 5 hours (I contacted them at 3pm) and multiple automated messages from them apologising because you just happened to contact them at a “busy time” (give me a break - every time is a busy time!) they then send me a message saying their operating hours end at 8pm. So that’s that - no human, essentially 5 hours of “call waiting”. What a joke - run people, run. Let’s find another ISP.

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