Pathetic! Horrifyingly poor Customer Service!!!

Pathetic is not a strong enough word to describe the experience!! They have a “work from home” policy now and that means that should you need help from someone that isn’t a poorly trained consultant they tell you straight up that they can’t transfer calls and I was told that the manager isn’t wanting to help either me or the consultant!!!!! They’re happy to take money from your account and then you have to wait a week to get your refund that they admit is owed to you!!! My issue has been escalated a million times and nothing! It was impossible to cancel with this pathetic company as well!! I can’t deal! Save your sanity and stay faaaaar faaaar away!it also took 3hrs for a response on their “emergency WhatsApp” line! Pathetic. Horrible. Disgusting! Don’t ever give them your banking details!!!