Pathetic, **********, poor service delivery from WebAfrica

15 days and counting. That's how long I am without an internet connection. Webafrica has been absolutely horrible in providing me with a solution to the problem. Their turn around time for fixing an issue is 48 hours, or so they promise.... Promises, and apologies is all I hear from them. I am a startup business owner, who is also a student preparing for assessments and has a daughter who need the internet for assignments and projects and without the internet it's difficult. I don't understand what it is with the ISP's who all of a sudden have lost faith in picking up the phone and totally dissing emails for whatsapp, yet it is not effective at all, not once have I received an email or a telephone call to address and attempt to resolve the problem, not once. Also another thing that I've noticed is that subscription collections are more important to them than customer service - though my line has been down for 15 days and is still down, my payment has been taken though a debit order facility. This is absolutely poor unacceptable service delivery WEBAFRICA. Your service delivery is pathetic.