PATHETIC, get this resolved!

I am now honestly tired of this companies lack of response, poor customer care and empty promises.

On the 28th of Jan I decided to cancelled my account with Webafrica as I found a cheaper and better offer somewhere else. Webafrica retention agent Rene Rudolph was quick to call me back,not even 5 min from cancelling my account.

After cancelling my account Rene offered to match the price and speeds I was being offered by the alternative ISP. I accepted the offer and Rene promised this change(From 50/5 to 100/100) will take 24/48 hours. I happily accepted this offer as this meant I had no issues with switching ISP and this process would be much easier and faster(o boy was I WRONG!!!).

More than 48 hours passed with no speed change but I was billed for wrong price and still had the incorrect speeds. I emailed Rene who quickly corrected the price and said the speeds will be corrected. After 24 the speeds were still not corrected and I was billed for the new line speeds, as this is a technical issue I decided to log a ticket in the portal as I don't have the luxury to call in business hours. This is the reason they do support other support methods, right? Wrong! I waited 48 hours with no response so decided to use other alternative contact methods, live chat and whatsapp. Both these methods are useless as you wait for min and it eventually times out mentioning someone will contact you which is total utter BS and lies!

I by then had enough and decided to take some time off my business hours and contact Webafrica. After a long wait and being placed on hold by a agent(unknown, and didnt even great me I had to say hello a few times before he responded and I could hear background noise so he was clearly there) I was finally transferred to Layaan Valentine who works in operation. Layaan then confirmed something went wrong on Vumatel side and she resubmitted the request to upgrade the line. She mentioned this process will 24 hours and she promised me she will keep me updated as I already started complaining of the lack of response and poor communication as no one still hasent responded to my original logged support ticket.

Unfortunately Layaan never responded and still to this day my issue is still not resolved, today is the 12th of Feb which marks my issue unresolved for 16 DAYS!!! Noticing this is not going anywhere I wanted to reply on my ticket again and noticed that has also been closed.

I really had enough of this now and enough of the empty promises and lack of communication. Webafrica your support is honestly the worst that you can get, dog **** level!

I want my issue resolved ASAP like you deducted my new monthely fee ASAP. Along with this I want to be compensated for a FREE MONTH with no deductions! If this does not get sorted I am going to really cancel my service and move to the original ISP I was about to sign up with. GET THIS SORTED.