Pathetic

End August i joined them and when i saw they had debit orders i cancelled same day. I paid upfront for September and was charged a pro rated amount for the 1 day in August. Received a cancelation confirmation as well saying my services will be canceled as of 1st October. Yesterday i get debited for the fibre, mind you they did not do installation and never gave a router. Last night my connection died and this morning it is still dead. I tried contacting which i was told i will be getting a refund via WhatsApp. On fb messenger i am told a different story. I asked why was money deducted if the service was cancelled which was confirmed, but no one can tell me what month i was deducted for and why my line is completely dead if i was charged. I lost my money, my connection and an unpaid work day.