PATHETIC!!!!!!!

i Have never been this frustrated with a service provider as much as i am with WebAfrica and their useless customer service staff. for the past few months my Payment has been failing even though there is money in my account and every time i need to go and process the payment manually on customer zone...the reason why this is frustrating for me is that each time this happens i am charged an extra R50, so i contacted them on WhatsApp and Puseletso(Not sure if it's her real name) was supposed to help me...Trust me it was no different from speaking to a robot because she was just not helpful at all. i think it's time i change my fiber provider because honestly i cannot stand such incompetency!