Pathetic Customer Service from WebAfrica / Vumatel

We have installed wifi with WebAfrica and unfortunately, the person that was paying the fiber monthly passed on and we have been requesting assistance with changing ownership the entire day.

We have called their customer care since 08h00 this morning with luck instead the Agents are sending us from pillar to post.

The most annoying thing is that when their Sales sold this Fibre we were assured that we will receive best customer service honestly this is the most pathetic, ridiculous customer service we have been receiving from WebAfrica.

And guess what they are charging an R50 rejection fee should a debit order bounce.

We are unable to connect and we also do not know to fix this stupid issue that their Agents also are not fully informed about. I wouldn't recommend this service to anyone at all.