Pathetic customer service from Webafrica

WebAfrica gave me the option to move my line to my new home and this meant that I did not need to cancel my line with them. I placed this order almost a month before my move. Two days before my move they call me to say that they do not service my new complex. I was told that because it is their error, I will not be billed for the new month and a cancellation fee will not apply. Today, the 2nd of September a debit order went off my account which was not in line with what I was told. Absolutely pathetic customer service.