Pathetic Customer service!

Very poor service on whatsapp and phone line! I have now been struggling for 4 days just to get a simple answer to my question regarding cancellation! I need the fibre in my home cancelled and released so it can be transferred to ANYONE else!

I keep getting transfered on whatsapp to another agent or department, I have been transferred 5 times today, and i still dont know why the fibre hasnt been released. The account has been cancelled a month ago and according to the agent i spoke to last week, the fibre would have been released on the 1st of June, and nothing has happened, and NO ONE in the call center or anyone manning the whatsapp line can tell me why its not being released.

This is absolutely pathetic customer service and even worse skills from the Webafrica agents, seeing that no one knows what to do and transfer me to someone else.....

Check this: [1:44 PM, 6/2/2021] Webafrica: Masithembe: Thank you for your enquiry. Unfortunately, I will not be able to assist you on this query. This specific request will be best answered by our Provisioning department. Kindly hold while I l transfer you through to them. [1:44 PM, 6/2/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [2:13 PM, 6/2/2021] Webafrica: Melissa: Hi there, my name is Melissa, how can I assist you today? [2:13 PM, 6/2/2021] YOU: Hi, please can you release this fibre to be transferred? the account has been cancelled already: **** customer code is **** [2:13 PM, 6/2/2021] YOU: please dont transfer me again. its been 4 times today and i really need an answer now. [2:14 PM, 6/2/2021] YOU: I have also been waiting for the whole day to get an answer on this, so please just help me [2:23 PM, 6/2/2021] Webafrica: Melissa: Thank you for establishing a LiveChat session, we acknowledge your chat. We are experiencing a high volume of LiveChat requests at this moment, rest assured that we will assist you as soon as possible. We apologise for the delay and appreciate your patience. [2:54 PM, 6/2/2021] Webafrica: Melissa: The account is still pending cancellation. Our billing department handles cancellations, we only provision new services. I will have to transfer you again, I am sorry about this [2:54 PM, 6/2/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [3:23 PM, 6/2/2021] Webafrica: Thapelo: Hi there, my name is Thapelo, how can I assist you today? [3:24 PM, 6/2/2021] YOU: Hi, please can you release this fibre to be transferred? the account has been cancelled already: ********* customer code is ***** [3:30 PM, 6/2/2021] Webafrica: Thapelo: please hold [3:30 PM, 6/2/2021] YOU: ok [3:30 PM, 6/2/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [3:30 PM, 6/2/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [3:33 PM, 6/2/2021] YOU: Are you serious??? WHY AM I BEING TRANSFERRED AGAIN????????????? CAN SOMEONE JUST HELP ME!!!!! [3:33 PM, 6/2/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.

This is how its been going for 4 days! How can this be reality in todays world? Im not asking much, all you have to do is check and let me know... communicate... Im not even asking a hard question. Im just asking you to do your job... thats it!

The phone lines are even worse, they greet you once and then IMMEDIATELY say "No response, Im ending the call." before i can even utter a single syllable!