DM
Dima M
1 reviews | Active since May 2022
12 May 2026, 10:24
Pathetic Customer Service
The customer service is pathetic. They don't even have a direct line these ***ards.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
12 May 2026, 10:51Hi Dima,
Struggling to reach support and feeling pushed through automated channels when you’re simply trying to get help is extremely frustrating, and we understand how upsetting that experience can be. No customer should feel dismissed or stuck when they’re reaching out for assistance, and this is not how we want our clients to feel when engaging with Webafrica.
We’d really value the opportunity to assist and address your concerns properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, so we can review it and ensure it’s directed to the right team for support.
Warm regards,
Webafrica Crew
Struggling to reach support and feeling pushed through automated channels when you’re simply trying to get help is extremely frustrating, and we understand how upsetting that experience can be. No customer should feel dismissed or stuck when they’re reaching out for assistance, and this is not how we want our clients to feel when engaging with Webafrica.
We’d really value the opportunity to assist and address your concerns properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, so we can review it and ensure it’s directed to the right team for support.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 10:51
Official
Hi Dima,
Struggling to reach support and feeling pushed through automated channels when you’re simply trying to get help is extremely frustrating, and we understand how upsetting that experience can be. No customer should feel dismissed or stuck when they’re reaching out for assistance, and this is not how we want our clients to feel when engaging with Webafrica.
We’d really value the opportunity to assist and address your concerns properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, so we can review it and ensure it’s directed to the right team for support.
Warm regards,
Webafrica Crew
Struggling to reach support and feeling pushed through automated channels when you’re simply trying to get help is extremely frustrating, and we understand how upsetting that experience can be. No customer should feel dismissed or stuck when they’re reaching out for assistance, and this is not how we want our clients to feel when engaging with Webafrica.
We’d really value the opportunity to assist and address your concerns properly. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, so we can review it and ensure it’s directed to the right team for support.
Warm regards,
Webafrica Crew
DM
Dima M's updateReviewer Update
12 May 2026, 12:23Your automated responses are exhausting. Give me your billing team's direct calling line.
DM
Dima M's update12 May 2026, 12:23
Reviewer Update
Your automated responses are exhausting. Give me your billing team's direct calling line.
Webafrica's replyOfficial
12 May 2026, 13:05Hi Dima,
Thank you for coming back to us. To make sure this is handled properly, we do need a bit more information about the specific billing issue you’re experiencing so we can direct it to the correct team and assist meaningfully. Please send us a direct message on Hello Peter with a brief description of the billing concerns, and we’ll take it from there.
Warm regards,
Webafrica Crew
Thank you for coming back to us. To make sure this is handled properly, we do need a bit more information about the specific billing issue you’re experiencing so we can direct it to the correct team and assist meaningfully. Please send us a direct message on Hello Peter with a brief description of the billing concerns, and we’ll take it from there.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 13:05
Official
Hi Dima,
Thank you for coming back to us. To make sure this is handled properly, we do need a bit more information about the specific billing issue you’re experiencing so we can direct it to the correct team and assist meaningfully. Please send us a direct message on Hello Peter with a brief description of the billing concerns, and we’ll take it from there.
Warm regards,
Webafrica Crew
Thank you for coming back to us. To make sure this is handled properly, we do need a bit more information about the specific billing issue you’re experiencing so we can direct it to the correct team and assist meaningfully. Please send us a direct message on Hello Peter with a brief description of the billing concerns, and we’ll take it from there.
Warm regards,
Webafrica Crew
DM
Dima M's updateReviewer Update
12 May 2026, 13:18For months I've been messaging your agents about an upgrade that was billed as an additional line. My account number ASY54.
Look into my December January invoices and payments, then get back to me.
Look into my December January invoices and payments, then get back to me.
DM
Dima M's update12 May 2026, 13:18
Reviewer Update
For months I've been messaging your agents about an upgrade that was billed as an additional line. My account number ASY54.
Look into my December January invoices and payments, then get back to me.
Look into my December January invoices and payments, then get back to me.
Webafrica's replyOfficial
12 May 2026, 14:44 Hi Dima,Thank you for the information provided. We’ve checked on our side, however we are unable to locate any active services linked to account ASY54, which is preventing us from reviewing the billing query further.To assist you properly, please send us a private message with the correct account details linked to the service, along with a brief summary of the issue. This will allow us to locate the account and direct your query to the relevant team for investigation.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 May 2026, 14:44
Official
Hi Dima,Thank you for the information provided. We’ve checked on our side, however we are unable to locate any active services linked to account ASY54, which is preventing us from reviewing the billing query further.To assist you properly, please send us a private message with the correct account details linked to the service, along with a brief summary of the issue. This will allow us to locate the account and direct your query to the relevant team for investigation.Warm regards,
Webafrica Crew
Webafrica Crew
DM
Dima M's updateReviewer Update
12 May 2026, 14:47I canceled my services. I querying my closing invoice. You've got my details. Call me
I've been on your WhatsApp line now for over 5 hours since this morning. Your agents are messing me about.
I've been on your WhatsApp line now for over 5 hours since this morning. Your agents are messing me about.
DM
Dima M's update12 May 2026, 14:47
Reviewer Update
I canceled my services. I querying my closing invoice. You've got my details. Call me
I've been on your WhatsApp line now for over 5 hours since this morning. Your agents are messing me about.
I've been on your WhatsApp line now for over 5 hours since this morning. Your agents are messing me about.
Webafrica's replyOfficial
12 May 2026, 15:06Hi Dima,
Thank you for providing the additional information. We appreciate you taking the time to share these details, as it helps us review the matter more accurately.
Your account, including the December and January invoices and payments, has been submitted for review, and the relevant team is currently consolidating the information to understand what has caused the additional line billing you mentioned. Once this review is complete, you’ll be updated directly with clear feedback and next steps.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for providing the additional information. We appreciate you taking the time to share these details, as it helps us review the matter more accurately.
Your account, including the December and January invoices and payments, has been submitted for review, and the relevant team is currently consolidating the information to understand what has caused the additional line billing you mentioned. Once this review is complete, you’ll be updated directly with clear feedback and next steps.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 15:06
Official
Hi Dima,
Thank you for providing the additional information. We appreciate you taking the time to share these details, as it helps us review the matter more accurately.
Your account, including the December and January invoices and payments, has been submitted for review, and the relevant team is currently consolidating the information to understand what has caused the additional line billing you mentioned. Once this review is complete, you’ll be updated directly with clear feedback and next steps.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for providing the additional information. We appreciate you taking the time to share these details, as it helps us review the matter more accurately.
Your account, including the December and January invoices and payments, has been submitted for review, and the relevant team is currently consolidating the information to understand what has caused the additional line billing you mentioned. Once this review is complete, you’ll be updated directly with clear feedback and next steps.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew