Pathetic customer service

The installation for my fibre commenced on 24 November, as far as I am aware installation was supposed to be completed within a day. It is now the 20th December and my installation has not be done. I have been following up with Web Africa however, I have not received any further feedback. On each occasion I am promised feedback but absolutely nothing. I am extremely frustrated with the service I am receiving. It is almost impossible to get to speak to someone over the telephone and you wait almost 45 minutes, sometimes more for response on Whatsapp. I have until 31 December with my current service provider and if Web Africa doesn't complete my installation by then, I will be without wifi - I am livid