PATHETIC CUSTOMER SERVICE

HOW DO THEY HAVE 4.5 STARS ON GOOGLE!!! MOVED PREMISES, TOOK A WEEK TO INSTALL, AFTER SOMEONE COME OUT, THEY NEEDED PAYMENT, WHICH I ALREADY PAID, I PAID IT ANYWAY BECAUSE I AM TIRED OF BEING WITHOUT WIFI!!!! NOW I NEED INTERNET AND A REFUND As I DOUBLE PAID! THERE IS NO NUMBER TO CALL. AND IT TAKES AN AGENT 30 HOURS****ERALLY-NOT OVER-EXAGERATING) TO ANSWER THE ONLINE CHAT! PATHETIC!!