Pathetic customer service

Extremely bad customer service! If you're searching for an ISP, please stay away from Web Africa. They were pretty good a few years ago but their service has been shambolic ever since stopping their customer queries call centre a few years ago.

Clients are forced to resolve issues via their WhatsApp chat. Only problem is that their consultants are inept - no empathy, no professionalism and seemingly no technical knowledge.

The last straw is that they are quick to suspend an account for a returned debit order. My bank details changed but their website has a technical issue today so now I can't update my bank details, I can't make a manual payment but yet they refuse to activate the account in the interim until they've resolved the issue.

I have 2 different lines with them at 2 properties and I can't wait to switch to another isp.