Pathetic Customer Service

Ordered fibre for my home on 9 January 2023. My internet was bad so I did not know if my first order processed because I received the "cannot access this page" error. Did the order again and then I received 2 emails for 2 orders. Contacted them via whatsapp to remove the duplicate order and they did that. Had to pay R249 for delivery of the router and there was an option to pay immediately to speed up the process. I paid immediately and my balance went to R0. The next day a debit order goes my savings account that does not have any funds in it and I get a R7 bank charge. In my WebAfrica account I now owe them R50 for the missed debit order. So my balance was 0 and they sent a debit order for who knows what amount and now I owe them another R50. If this messes with my credit score I will sue the hell out of this company. I am trying to contact them since Tuesday afternoon and they keep on saying I'm in the queue to be assisted. No number to call but whatsapp and web chat. This service is disgusting and I want to cancel anything to do with this company. How pathetic has service become? Please contact me so that I can get a refund and cancel my delivery and forget this company everexisted.