KB
Kyle B
1 reviews | Active since May 2019
01 Apr 2026, 18:27
Pathetic Communication
We moved premises about 6 months ago to our new apartment. We got an email in March to ask if we can release OUR OLD LINE. We then emailed to ask them to confirm the address. The address was CONFIRMED to be our old address. Today, the internet cuts out and we get told that there is no service on our account and they in fact cancelled our current line. Now having to deal with agents on WhatsApp waiting HOURS before a response just be given the run around. Absolutely Pathetic!! Webafrica, I have been with you for 10 years. Never have I been so keen to move immediately!
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Webafrica's replyOfficial
02 Apr 2026, 09:05 Hello Kyle,
We understand how frustrating it is to experience an unexpected service interruption, especially after confirming your address and relying on your connection for daily needs. Your loyalty over the past 10 years is greatly appreciated, and we want to ensure this matter is addressed as a priority.
We located your account and can see that a reconnection request has already been placed. To ensure swift action, we have reached out to the team responsible for order reconnections to reiterate the urgency of your case.
We appreciate your patience while the team works to restore your service. If you require further assistance, please send a direct message on Hello Peter so we can provide additional support.
Warm regards,
Webafrica Crew
We understand how frustrating it is to experience an unexpected service interruption, especially after confirming your address and relying on your connection for daily needs. Your loyalty over the past 10 years is greatly appreciated, and we want to ensure this matter is addressed as a priority.
We located your account and can see that a reconnection request has already been placed. To ensure swift action, we have reached out to the team responsible for order reconnections to reiterate the urgency of your case.
We appreciate your patience while the team works to restore your service. If you require further assistance, please send a direct message on Hello Peter so we can provide additional support.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 09:05
Official
Hello Kyle,
We understand how frustrating it is to experience an unexpected service interruption, especially after confirming your address and relying on your connection for daily needs. Your loyalty over the past 10 years is greatly appreciated, and we want to ensure this matter is addressed as a priority.
We located your account and can see that a reconnection request has already been placed. To ensure swift action, we have reached out to the team responsible for order reconnections to reiterate the urgency of your case.
We appreciate your patience while the team works to restore your service. If you require further assistance, please send a direct message on Hello Peter so we can provide additional support.
Warm regards,
Webafrica Crew
We understand how frustrating it is to experience an unexpected service interruption, especially after confirming your address and relying on your connection for daily needs. Your loyalty over the past 10 years is greatly appreciated, and we want to ensure this matter is addressed as a priority.
We located your account and can see that a reconnection request has already been placed. To ensure swift action, we have reached out to the team responsible for order reconnections to reiterate the urgency of your case.
We appreciate your patience while the team works to restore your service. If you require further assistance, please send a direct message on Hello Peter so we can provide additional support.
Warm regards,
Webafrica Crew