PATHETIC business practice & non existent customer service/communication

What a HUGE mistake I made doing business with this company.

Submitted an email on their support email address on 6th March - 13 days ago - to investigate why my VOIP line that was ported from Telkom in Nov/Dec 2017 was not active and why I was still only able to use the temporary number Webafrica had provided me with. I received an authomated response confirming that someone would revert within 48 hours and I was given a ticket number - ID: 118079.

Yesterday - 18 March 2018 - I went online via Webafrica's online chat and chatted with a Muammar Khan. He enquired confirmation of my query which I confirmed and informed me that someone would be in contact with me. I pointed out to him that at no point did he even offer any acknowledgement of the fact that I informed him I have been waiting for 2 weeks after having been promised feedback within 48 hours. He did not respond. I asked him who would contact me and when I could expect to be contacted. He did not respond. After some time I asked again whether someone would be in contact with me as I needed to log off - no response.

This morning - 19 March 2018 - I went to the online chat again and asked for someone to revert. Once again Muammar Khan rep**** and said that I should call their operations department and gave the 0860 number. I asked why I had to call when I was still waiting on them to call me. Again NO reply.

IMPECCABLE service right? NO!

At approximately 11/11:30 am I then call the contact number I was provided with. I spoke with Thabelo who was trying his utmost to be helpful. It must be noted that approximate hold times to speak to someone is unacceptably long (20 mins on average - this is not my first round of bad service with this company). He attempted to assist but reverted saying that he could pick up that I had paid for the porting, the Telkom confirmation shows that my number has been ported but their system simply says "Pending" and that one of their technical consultants would call me within 15-20 minutes.

I insisted that I speak to a manager about Muammar Khan's poor service delivery and had to hold on while Thabelo was trying to locate a manager. He eventually told me that she was busy on a call but Mariska would call me. I asked that she call me back and confirmed my cell number which he had correct.

At approximately 17:15-17:30 I was not surprised that no one had contacted me. Infuriated - but not surprised in the least. I called the 0860 number again and after 23 minutes of holding on, the line got cut off.

At 17:53 I called the Sales department hoping someone there would answer. Success! Jade answered but was obviously unable to assist. I asked to speak to a manager and was informed that all the managers had "knocked off" for the day and that his supervisor was on a call. I told him that I had just held on for 23 minutes and was cut off. He offered to call me back and he would then transfer me back to the technical department for assistance.

At 17:57 he retuned my call and transferred me to the technical dpartment. At 18:18 I hung up as the call was still unanswered.

As soon as SOMEONE SENIOR reverts, I will happily accept any assistance I can get into moving my business elsewhere.

This is PATHETIC service. There is just way too much competition for anyone to be satisfied with this type of "service".

BIGGEST mistake I have ever made doing business with these people. C