Pathetic After Service of Webafrica!

Hi , my name is Dr SS Naidoo . My internet/Fibre has been down for full 3 weeks and now going into the 4th week. I went over 30 times on their help watsup live chat to get things sorted out. Same story, you repeat yourself over and over and no response, nothing done. I paid a IT technician to come to my residence and respond to the live chat as I thought that I didn't narrate the responses correctly. The IT technician spent 4 and a half hours on site due to how slow the responses come and he eventually told them that the problem was on the Fibre side as he cleared with them and checked that the routers were working. A fault gets registered via an email to me and then gets closed without the internet being sorted out . I again do the live chat as you unable to call anyone from Webafrica with your problem same story, they were escalating my problem. I eventually had to go on live chat and ask to cancel my contract. They gave me such a run around. I spent a further 2 hours with different people on their live watsup chat begging for a cancelation reference number. Eventually on telling them that I will get my attorney to contact them for a cancelation, then only was I given a cancelation reference number. I am a Medical Doctor in the midst of a life threatening pandemic and really needing my internet as a necessity for my work, and this is how Webafrica treated me. Please I ask other clients of Webafrica or ex Webafrica to come out and expose them so that others don't ho through this. DON'T TOUCH THIS COMPANY WEBAFRICA , USE SOMEONE THAT DELIVERS ON THEIR PROMISES! DISSATISFIED client, Dr SS Naidoo