Pathetic after sales service

Good day ......I'm in need of assistance .....I have a month to month contract with web africa, I have had so much problems with their after sales servicing...month..after months of struggles .....you however do not get to speak to an agent i have had to speak to a robot and after hours of no response the chat ends .....so I want to cancel the contract and now I need to make a 1k payment for cancelation.......is there anyone that can give me assistance with this or is there a consumer complaints that I can refer this matter to if anyone has any idea of how to resolve this issue, any assistance will be helpful.....thanks