Pathectic service and NO Customer Care at all

I have been having problems with my Wi-Fi for the past 3 weeks, i work from home and need it up and running. I have been trying to report it on the Whatasapp portial with Webafrica for the past 3 weeks. Either the agents take like 10 minutes to repsond between message or they just simply close the chat. Yesterday a agent by the name of Kgopolo Morige told me my issues is resolved, IS IT RESOLVED - NO. during last week a agent by the name of Mandisa Kubashe just ignored me completely and eventually the chat timed out. There is no contact numbers for Webafrica support. I emailed Glen Chambala yesterday Morning arleady, 24 hours later not even an acknowledgement of my email .