WR
Wayne R
1 reviews | Active since May 2026
25 May 2026, 09:40
PATHECTIC SERVICE
After sales service is PATHETIC to say the least. Only support channel is through whatsapp and the average wait time for a respone is 1:30 if you are lucky. And once you get in touch with someone good luck that they will be able to help if not they just transfer you to another department with another 1:30 wait time.
If you have any issues be prepared to struggle for a whole day to get it resolved
Helpful (0)
Replies (15)0
Replies (15)
Webafrica's replyOfficial
25 May 2026, 09:54Hi Wayne,
We hear your concerns around the delays, repeated transfers, and the time it takes to get meaningful assistance through support channels. That’s not the kind of experience we want you to have when trying to resolve an issue.
Please send us a DM with your account details and a brief description of the query, so we can pick this up directly and assist further from there.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 09:54
Official
Hi Wayne,
We hear your concerns around the delays, repeated transfers, and the time it takes to get meaningful assistance through support channels. That’s not the kind of experience we want you to have when trying to resolve an issue.
Please send us a DM with your account details and a brief description of the query, so we can pick this up directly and assist further from there.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
25 May 2026, 10:24Hi Wayne,
We’ve checked the details provided, however we’re currently unable to locate the account using the information shared.
To help us find it quickly and assist you further, please confirm the email address or cellphone number linked to the account via DM. This will allow us to correctly pull up your service and investigate what happened with the cancellation and current service status.
Once we have that, we’ll be able to assist you further without delay.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 10:24
Official
Hi Wayne,
We’ve checked the details provided, however we’re currently unable to locate the account using the information shared.
To help us find it quickly and assist you further, please confirm the email address or cellphone number linked to the account via DM. This will allow us to correctly pull up your service and investigate what happened with the cancellation and current service status.
Once we have that, we’ll be able to assist you further without delay.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
25 May 2026, 10:44Hi Wayne,
We understand how disruptive this has been for you, especially being left without your 1Gbps service over the weekend and having to rely on mobile data to stay connected. That’s not the experience we want for you at all.
We’ve gone ahead and requested our Metrofibre support team to urgently look into your service status and assist with restoring the line as a priority. At the same time, we’re also asking them to investigate what led to the suspension/cancellation, particularly as you’ve advised that this was not requested for this specific service.
Once we receive their feedback, we’ll be able to give you clear answers and advise on the next steps regarding your activation and billing query.
We’ll keep this actively open and push for a resolution as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 10:44
Official
Hi Wayne,
We understand how disruptive this has been for you, especially being left without your 1Gbps service over the weekend and having to rely on mobile data to stay connected. That’s not the experience we want for you at all.
We’ve gone ahead and requested our Metrofibre support team to urgently look into your service status and assist with restoring the line as a priority. At the same time, we’re also asking them to investigate what led to the suspension/cancellation, particularly as you’ve advised that this was not requested for this specific service.
Once we receive their feedback, we’ll be able to give you clear answers and advise on the next steps regarding your activation and billing query.
We’ll keep this actively open and push for a resolution as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
25 May 2026, 13:21Hi Wayne,
We understand your frustration, especially after receiving conflicting information around your service. That kind of inconsistency naturally causes confusion and frustration, particularly when you’re trying to get a clear answer.
We’ve now received feedback from the Metrofibre team confirming that the line is currently reflecting as a 100Mbps service on their portal. Could you please confirm whether you are still experiencing speed or connectivity issues on your side at the moment?
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:21
Official
Hi Wayne,
We understand your frustration, especially after receiving conflicting information around your service. That kind of inconsistency naturally causes confusion and frustration, particularly when you’re trying to get a clear answer.
We’ve now received feedback from the Metrofibre team confirming that the line is currently reflecting as a 100Mbps service on their portal. Could you please confirm whether you are still experiencing speed or connectivity issues on your side at the moment?
Warm regards,
Webafrica Crew
Webafrica Crew
WR
Wayne R's updateReviewer Update
25 May 2026, 13:30**** sakes phone me NOW!!!!!!!!!!!!!!!!!!!
WR
Wayne R's update25 May 2026, 13:30
Reviewer Update
**** sakes phone me NOW!!!!!!!!!!!!!!!!!!!
Webafrica's replyOfficial
25 May 2026, 13:39Hi Wayne,
We understand your frustration, especially after the conflicting feedback and ongoing delays in getting clear answers around your service.
We’ll request our technical team to urgently look into this further and reach out to you directly regarding the current line profile, speed concerns, and overall service status.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:39
Official
Hi Wayne,
We understand your frustration, especially after the conflicting feedback and ongoing delays in getting clear answers around your service.
We’ll request our technical team to urgently look into this further and reach out to you directly regarding the current line profile, speed concerns, and overall service status.
Warm regards,
Webafrica Crew
Webafrica Crew
WR
Wayne R's updateReviewer Update
25 May 2026, 13:41NO SOMEONE WITH A CLUE WILL TAKE THE TIME AND PHONE ME I WANT TO PHYSICALLY SPEAK TO A HUMAN BEING OVER THE PHONE NOW
WR
Wayne R's update25 May 2026, 13:41
Reviewer Update
NO SOMEONE WITH A CLUE WILL TAKE THE TIME AND PHONE ME I WANT TO PHYSICALLY SPEAK TO A HUMAN BEING OVER THE PHONE NOW
Webafrica's replyOfficial
25 May 2026, 13:43 Hi Wayne,
We understand your frustration and can see that you’re wanting direct engagement and clear answers at this stage after the ongoing confusion around your service.
We have requested a call-back from our technical team so that someone can speak with you directly regarding the line profile, service configuration, and the concerns you’ve raised.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:43
Official
Hi Wayne,
We understand your frustration and can see that you’re wanting direct engagement and clear answers at this stage after the ongoing confusion around your service.
We have requested a call-back from our technical team so that someone can speak with you directly regarding the line profile, service configuration, and the concerns you’ve raised.
Warm regards,
Webafrica Crew
Webafrica Crew
WR
Wayne R's updateReviewer Update
25 May 2026, 13:47So this means I just have to WAIT again. You guys should rename from WebAfrica to WatingAgain at least then you can keep the logo there seems to be no sense of urgency at all from any of your staff
WR
Wayne R's update25 May 2026, 13:47
Reviewer Update
So this means I just have to WAIT again. You guys should rename from WebAfrica to WatingAgain at least then you can keep the logo there seems to be no sense of urgency at all from any of your staff
WR
Wayne R's updateReviewer Update
25 May 2026, 13:49No one takes repsonsibility even after I have told them I have been transferred to 10 different departments they all just ask their standard script and the initiate a transfer which means another 2 hour wait
WR
Wayne R's update25 May 2026, 13:49
Reviewer Update
No one takes repsonsibility even after I have told them I have been transferred to 10 different departments they all just ask their standard script and the initiate a transfer which means another 2 hour wait
Webafrica's replyOfficial
25 May 2026, 13:53 Hi Wayne,
We understand why you’re this frustrated, especially after being transferred repeatedly and having to re-explain the same issue across multiple departments without getting a clear resolution. That kind of experience naturally creates the feeling that nobody is taking ownership of the problem.
Your concern around the lack of urgency and repeated delays has been noted, and we can confirm that the request for direct technical engagement remains in progress so your case can be handled by the appropriate team without further unnecessary transfers.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:53
Official
Hi Wayne,
We understand why you’re this frustrated, especially after being transferred repeatedly and having to re-explain the same issue across multiple departments without getting a clear resolution. That kind of experience naturally creates the feeling that nobody is taking ownership of the problem.
Your concern around the lack of urgency and repeated delays has been noted, and we can confirm that the request for direct technical engagement remains in progress so your case can be handled by the appropriate team without further unnecessary transfers.
Warm regards,
Webafrica Crew
Webafrica Crew
WR
Wayne R's updateReviewer Update
25 May 2026, 13:53How do I make a NEGATIVE review?
WR
Wayne R's update25 May 2026, 13:53
Reviewer Update
How do I make a NEGATIVE review?
Webafrica's replyOfficial
25 May 2026, 13:59Hi Wayne,
We understand how frustrated you are, especially after the experience you’ve had trying to get this resolved. At this stage, your concerns and feedback around the service experience, delays, and handling of the case have been fully noted on the account.
Our technical team callback request remains in progress so that your concerns can be addressed directly and properly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 13:59
Official
Hi Wayne,
We understand how frustrated you are, especially after the experience you’ve had trying to get this resolved. At this stage, your concerns and feedback around the service experience, delays, and handling of the case have been fully noted on the account.
Our technical team callback request remains in progress so that your concerns can be addressed directly and properly.
Warm regards,
Webafrica Crew
Webafrica Crew
WR
Wayne R's updateReviewer Update
25 May 2026, 17:17I have now had a whole day of being in a transfer loop on their whatsapp "support" line
support-->provisioning-->sales-->support-->provisioning-->sales and so it goes on.
I counted the different agents I have spoken to and I **** you not I am now on agent number 13 and guess what they just did they ****ing transferred me again.
It seems incompetence is the norm
support-->provisioning-->sales-->support-->provisioning-->sales and so it goes on.
I counted the different agents I have spoken to and I **** you not I am now on agent number 13 and guess what they just did they ****ing transferred me again.
It seems incompetence is the norm
WR
Wayne R's update25 May 2026, 17:17
Reviewer Update
I have now had a whole day of being in a transfer loop on their whatsapp "support" line
support-->provisioning-->sales-->support-->provisioning-->sales and so it goes on.
I counted the different agents I have spoken to and I **** you not I am now on agent number 13 and guess what they just did they ****ing transferred me again.
It seems incompetence is the norm
support-->provisioning-->sales-->support-->provisioning-->sales and so it goes on.
I counted the different agents I have spoken to and I **** you not I am now on agent number 13 and guess what they just did they ****ing transferred me again.
It seems incompetence is the norm
Webafrica's replyOfficial
26 May 2026, 10:17Hi Wayne,
We completely understand how exhausting this has been, being passed from one channel and agent to another without resolution is incredibly frustrating. This is not how support should feel, and it’s certainly not the experience we want any of our clients to have.
We have followed up again with the technical team and specifically requested that the technical callback be treated with urgency, given the repeated transfers and lack of progress you’ve endured. The team has been asked to make direct contact and address the issue properly, without further hand‑offs.
We remain focused on getting this addressed and ensuring you receive proper assistance.
Warm regards,
Webafrica Crew
We completely understand how exhausting this has been, being passed from one channel and agent to another without resolution is incredibly frustrating. This is not how support should feel, and it’s certainly not the experience we want any of our clients to have.
We have followed up again with the technical team and specifically requested that the technical callback be treated with urgency, given the repeated transfers and lack of progress you’ve endured. The team has been asked to make direct contact and address the issue properly, without further hand‑offs.
We remain focused on getting this addressed and ensuring you receive proper assistance.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 10:17
Official
Hi Wayne,
We completely understand how exhausting this has been, being passed from one channel and agent to another without resolution is incredibly frustrating. This is not how support should feel, and it’s certainly not the experience we want any of our clients to have.
We have followed up again with the technical team and specifically requested that the technical callback be treated with urgency, given the repeated transfers and lack of progress you’ve endured. The team has been asked to make direct contact and address the issue properly, without further hand‑offs.
We remain focused on getting this addressed and ensuring you receive proper assistance.
Warm regards,
Webafrica Crew
We completely understand how exhausting this has been, being passed from one channel and agent to another without resolution is incredibly frustrating. This is not how support should feel, and it’s certainly not the experience we want any of our clients to have.
We have followed up again with the technical team and specifically requested that the technical callback be treated with urgency, given the repeated transfers and lack of progress you’ve endured. The team has been asked to make direct contact and address the issue properly, without further hand‑offs.
We remain focused on getting this addressed and ensuring you receive proper assistance.
Warm regards,
Webafrica Crew