Password nightmares

I logged onto my control panel to change one of my email account password as I am not able to log onto webmail.<br> <br> This should be a simple process but when I update the password and try to log in onto webmail I type my full email address and password as I changed it to previously -<br> <br> Then getting a error message \incorrect username and password"<br> <br> I sent a email to [Email Removed] - received a reference number immediately Ticket ID: *** - but after waiting 2hours - it tried calling the support number *** - message again apologising about the phones - this is always the case - been happening for months !!! <br> <br> 30min later holding and listening to the waiting tune the phone cuts out !!!%#!! .<br> <br> <br> Now losing money not getting my emails - helopeter seems to be the only way to get assistance from them.<br> <br> """