DVdW
Drikus Van der Walt

1 reviews | Active since Oct 2017

25 Oct 2017, 09:54

Password in invoice problem

I just had a chat with Vecaia (don’t know if it is spelled wrong) about a problem with my account.

For me it is a very serious breach in security : My Webafrica password is filled in on my account statement sent to me via email in the field where the fax number should be. My password should never be shown anywhere –ever !!!

I phoned about this before and nothing was done.

The lady I spoke to gave me a lot of attitude saying that she is going to put the phone down etc after she did not even get my details from the system. She continue to try to tell me she is the only one that can help, and that this is not a big problem seeing that I am the only one receiving the mail ... I asked to speak to someone in charge and she refused. She really handled me very unprofessionally, and I hope they recorded the conversation and listens to it.

0
Replies (2)
Webafrica
Webafrica's reply25 Oct 2017, 10:01
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

Best regards,

DVdW
Drikus Van der Walt's update25 Oct 2017, 10:07
Reviewer Update
This is the standard computerized reply I see in most of your complaints - it would have been nice to see an actual reply for a change to show that you really do care ...