Passing the buck

I was notified via e-mail in October, that my lite package would not be available anymore and that I would be changed to a Telkom package.

It took 2 weeks of fighting with the inferior courier service to get the sim card delivered, of which Web Africa did not want to assist with.

Finally got the card to be activated on the 1st of November, only to find out it has been cancelled by them. The old package was still active and told to just continue with it.

1st Of December my data was cut in half. Logged another ticket, numerous e-mails promises that the Telkom sim would be activated and now its Christmas, sorry Telkom is closed until January and it’s their fault. While they are happily taking my money as I keep on topping up on data and wasting data trying to contact them. No compensation offered at any point of-course.

Don’t offer a service if you cannot provide it and passing the buck when you clearly *********** and incapable of doing so yourself.

At this point no management or senior has contacted me, as I was told in writing that it was escalated to senior management. Not sure if they have any at this point. Probably on vacation till January.