Pass the buck

I took over an account from my sister, profile was transferred etc card details updated and been using the service and paying monthly with no issues.

Issue comes a eek ago after I upgraded the service. Suddenly internet is down. I contact support who advises me a tech needs to change settings on the exchange and it takes up to 48 hours. I wait, nobody contacts ne after 2 days. I make contact once more and this time I am told all the technical issues are resolved and I still down due to an outstanding payment. Confused as nobody mentioned this to me before and outstanding balance shows R0. I even the retry payment in order to pay whatever outstanding funds. A zero payment is processes as my balance shows 0.

I am then told the system is automatically debiting the account and we need to wait until the process is complete. I then wait another 2 days, nothing comes off my account and I am still down.

Note: The payment for this month came off another account of mine as normal and I then change the card details to a new account I am now use=ing (without any issues from anyone else).

Now I am told that Webafrica payment partner is to be contacted by me as they are not sure what the issue is. This in itself is frustrating that I need to contact their partners for an issue.

No ownership of the issue, keep passing the responsibility on to someone else. Meanwhile I am without a service I already paid for.