Paid WebAfrica for internet without any connection

I made payment last week Monday for the fibre deal, whereby their guys came out within two days to sort out cabling and connection (which impressed me greatly). Then since Thursday last week I am waiting to receive an sms with my login details from Webafrica to access the fibre connection. I still haven't received it to date.

I went onto their whatsapp chat and have been holding out for the provisioning department to activate my service as I have no connection. Seems like Webafrica is only interested in signing up customers but not ensuring the customers receive what they paid for. Everyday I get transferred by either a Leon Ndaba, Warren, Nickash Munessar, Aneesa, Masindi, Dominec Magampa & Nosipho Hantana. They all know me in that all they have done is transferred me through to provisioning. But no no one from Provisioning has answered my call.

I am still holding on at this very moment for Provisioning. Pathetic from Webafrica, very pathetic