Paid up fibre but not active

Webafrica fibre setup support is only available via web live chat and whatsapp. No tel support. I made payments in Dec 2024 and Jan 2025. Still no active fibre line. The whatsapp support provided me with tech instructions, IP addresses, WAN, ETHWAN, passwords, click broadband, menu, network settings etc. I am not a technical person. I needed real assistance. I'll give it another day then I'll cancel and look for a new fibre provider. Obviously I'll lose all the money that Webafrica took from me.