Paid order cancellation due to lack of installation

App**** for fibre in Jan, my area went live with fibre Jun. When check on WhatsApp still being told my order is pending because there is no fibre in my area, the service is already paid for. 2 of my neighbours have fibre with this company. When I call the contact centre is was on hold for 40 minutes, 2 days in a row. I’m at a point I want to cancel the order but I cannot seem to even get someone to help me with cancellation.... this sucks because I cannot apply with another ISP while the order with Webafrica is still pending