J
Jurie
1 reviews | Active since May 2026
05 May 2026, 20:26
Paid immediate payme...
Paid immediate payment 20 hours back, spend whole day with your consultants, still suspended
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Replies (1)
Webafrica's replyOfficial
06 May 2026, 08:51Hi urie,
We understand how upsetting it is to make an immediate payment, spend so much time engaging with support, and still remain suspended. That’s not the experience we want for our clients.
We’ve checked the account and can confirm that you received assistance this morning and that the service has now been unsuspended. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully.
Your feedback around the time and effort it took to get this resolved will be shared with our Service Quality Team for review and improvement. If you need any further assistance after restarting the router, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how upsetting it is to make an immediate payment, spend so much time engaging with support, and still remain suspended. That’s not the experience we want for our clients.
We’ve checked the account and can confirm that you received assistance this morning and that the service has now been unsuspended. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully.
Your feedback around the time and effort it took to get this resolved will be shared with our Service Quality Team for review and improvement. If you need any further assistance after restarting the router, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 08:51
Official
Hi urie,
We understand how upsetting it is to make an immediate payment, spend so much time engaging with support, and still remain suspended. That’s not the experience we want for our clients.
We’ve checked the account and can confirm that you received assistance this morning and that the service has now been unsuspended. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully.
Your feedback around the time and effort it took to get this resolved will be shared with our Service Quality Team for review and improvement. If you need any further assistance after restarting the router, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how upsetting it is to make an immediate payment, spend so much time engaging with support, and still remain suspended. That’s not the experience we want for our clients.
We’ve checked the account and can confirm that you received assistance this morning and that the service has now been unsuspended. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully.
Your feedback around the time and effort it took to get this resolved will be shared with our Service Quality Team for review and improvement. If you need any further assistance after restarting the router, you’re welcome to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew