Paid for WiFi but NO WIFI

I requested a second line for a property I’m occupying about +- 1 month ago. 2 weeks after request Webafrica sent me a mail requesting payment for the line to be activated and installed. It’s been +- 3 weeks and my payment has been made but I do not have WiFi. I’ve contacted the contact centre and each time I’ve been referred to a different department via WhatsApp without any resolution to my query. I am extremely frustrated at the level of service delivery as when payment was requested there were no delays on my end but now I find myself without WiFi but at a financial loss. I am having to buy data to hotspot from my cellphone whilst I’ve already payed to have WiFi. No one has contacted me since my last call on Monday where the consultant confirmed that someone will contact me to resolve the matter. This matter needs to be resolved ASAP or I’ll have to take these matters further. I even went as far as to request the application be cancelled and my finds refunded but the agent stated that if they’re able to resolve the matter within 48 hours would I proceed and I agreed but it’s been weeks and nothing!