Paid for services that are not delivered.

We paid for connection on the 29th of August and the connection has to take 28 days before it expires however on the 23rd we didn't have connection, we reported on the 24th and we were referred to query via whatsapp whereby we enquire to an automated machine which does not even resolve our issue nor even give a solution to our problem. It is basically useless. We tried reporting the matter again via email and the email system is also automated and it is referring us to query via whatsapp. We enquired via whatsapp today and was assisted by an agent called Puseletso, she said that she will check our account and get back to us. She took hours before she could get back and then sent a screen shot of our payment statement showing that our last payment was on the 29th of last month. She then sent a message that we need to pay for connection as it should take 28 days and it is due (I don't know if maths is a problem because the 29th of last month to the 23rd of this month is definitely not 28days). She sent that message and then referred us back to the automated machine without giving us a chance to respond to her message. I am very disappointed and angry because we paid for the services we are not getting and then we are expected to pay again. This company is *********** and they really do not value their customers, all they want is money however they are failing to deliver their promises. They just do not care about their customers.