PJ
Pulane J
1 reviews | Active since Oct 2015
20 Apr 2026, 12:55
paid for service never delivered
bad service I have ever received, I have paid twice for new order for service I have not used. meaning no one contacted for installation that was 6th March after I paid, every day from the 6th March I have been chatting on whatsapp with different agents, that misinforms me, now lastly i requested for refund last week, and i was told i need to place a new order for line 2 since the main house already has line 1, so now the money i paid was put to line 1. Today I made a follow up for refund request i am told no feedback from finance I must check tomorrow. mind you i have not received any email or communication from Finance like I was told by an agent who processed refund, from 6th March 2026 till 20th April 2026 nothing is being resolved, PLEASE WEBAFRICA PAY BACK MY MONEY SO I CAN GO TO OTHER SERVICE PROVIDERS
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
20 Apr 2026, 13:16Hi Pulane,
We understand how frustrating and overwhelming this situation must be, especially after making multiple payments, not receiving installation, and experiencing ongoing delays and unclear communication since 6 March. The lack of progress and feedback around your refund would understandably add to that frustration.
After reviewing your account, we were able to locate the order in question. To help us move forward correctly, could you please send us a direct message on Hello Peter confirming whether you are still proceeding with the Line 2 order. This will allow us to determine the best way to proceed on your account.
Warm regards,
Webafrica Crew
We understand how frustrating and overwhelming this situation must be, especially after making multiple payments, not receiving installation, and experiencing ongoing delays and unclear communication since 6 March. The lack of progress and feedback around your refund would understandably add to that frustration.
After reviewing your account, we were able to locate the order in question. To help us move forward correctly, could you please send us a direct message on Hello Peter confirming whether you are still proceeding with the Line 2 order. This will allow us to determine the best way to proceed on your account.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 13:16
Official
Hi Pulane,
We understand how frustrating and overwhelming this situation must be, especially after making multiple payments, not receiving installation, and experiencing ongoing delays and unclear communication since 6 March. The lack of progress and feedback around your refund would understandably add to that frustration.
After reviewing your account, we were able to locate the order in question. To help us move forward correctly, could you please send us a direct message on Hello Peter confirming whether you are still proceeding with the Line 2 order. This will allow us to determine the best way to proceed on your account.
Warm regards,
Webafrica Crew
We understand how frustrating and overwhelming this situation must be, especially after making multiple payments, not receiving installation, and experiencing ongoing delays and unclear communication since 6 March. The lack of progress and feedback around your refund would understandably add to that frustration.
After reviewing your account, we were able to locate the order in question. To help us move forward correctly, could you please send us a direct message on Hello Peter confirming whether you are still proceeding with the Line 2 order. This will allow us to determine the best way to proceed on your account.
Warm regards,
Webafrica Crew
PJ
Pulane J's updateReviewer Update
20 Apr 2026, 15:09I requested order 2 not to be cancelled whilst I am waiting for refund.
PJ
Pulane J's update20 Apr 2026, 15:09
Reviewer Update
I requested order 2 not to be cancelled whilst I am waiting for refund.
Webafrica's replyOfficial
20 Apr 2026, 15:40Hello Pulane,
Thank you for your feedback and clarification regarding the Line 2 order.
After reviewing your account, we can see that a request was logged on Friday with Vumatel for the payment to be moved to the new order. Our activations team is actively following up on this with the relevant parties to ensure progress. We have also escalated the matter and highlighted the urgency to ensure it is prioritised.
You will receive an update via email as soon as there is feedback or movement on the request.
Warm regards,
Webafrica Crew
Thank you for your feedback and clarification regarding the Line 2 order.
After reviewing your account, we can see that a request was logged on Friday with Vumatel for the payment to be moved to the new order. Our activations team is actively following up on this with the relevant parties to ensure progress. We have also escalated the matter and highlighted the urgency to ensure it is prioritised.
You will receive an update via email as soon as there is feedback or movement on the request.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 15:40
Official
Hello Pulane,
Thank you for your feedback and clarification regarding the Line 2 order.
After reviewing your account, we can see that a request was logged on Friday with Vumatel for the payment to be moved to the new order. Our activations team is actively following up on this with the relevant parties to ensure progress. We have also escalated the matter and highlighted the urgency to ensure it is prioritised.
You will receive an update via email as soon as there is feedback or movement on the request.
Warm regards,
Webafrica Crew
Thank you for your feedback and clarification regarding the Line 2 order.
After reviewing your account, we can see that a request was logged on Friday with Vumatel for the payment to be moved to the new order. Our activations team is actively following up on this with the relevant parties to ensure progress. We have also escalated the matter and highlighted the urgency to ensure it is prioritised.
You will receive an update via email as soon as there is feedback or movement on the request.
Warm regards,
Webafrica Crew
PJ
Pulane J's updateReviewer Update
29 Apr 2026, 13:15I still have not received any form of communication regarding my request, my money as well, still 9 days after I complained on this platform, WHY must I always chat to an agent, every chat I get misinformed and empty promises, I was told I must wait for 15 days How do you explain this? it's unprofessional Please advise I want my money back.
PJ
Pulane J's update29 Apr 2026, 13:15
Reviewer Update
I still have not received any form of communication regarding my request, my money as well, still 9 days after I complained on this platform, WHY must I always chat to an agent, every chat I get misinformed and empty promises, I was told I must wait for 15 days How do you explain this? it's unprofessional Please advise I want my money back.
Webafrica's replyOfficial
29 Apr 2026, 13:33Hi Pulane,
We understand how frustrating and unacceptable this experience has been, especially with the lack of communication, repeated engagements with agents, and the ongoing uncer*****y around your request and refund. We fully acknowledge how this has added to your frustration and why you’re seeking clear answers and resolution.
To move this forward, we have escalated the matter with an urgent request to our Activations Team, asking them to follow up as a priority and ensure that clear communication is sent to you via email. This is to avoid further back-and-forth on chat and to provide you with direct, written updates on the status of your request and next steps. Your experience and feedback have also been shared with our Service Quality Team for review and improvement, as the concerns you’ve raised around misinformation and empty promises are taken seriously.
We appreciate you raising this with us here and giving us the opportunity to address it.
Warm regards,
Webafrica Crew
We understand how frustrating and unacceptable this experience has been, especially with the lack of communication, repeated engagements with agents, and the ongoing uncer*****y around your request and refund. We fully acknowledge how this has added to your frustration and why you’re seeking clear answers and resolution.
To move this forward, we have escalated the matter with an urgent request to our Activations Team, asking them to follow up as a priority and ensure that clear communication is sent to you via email. This is to avoid further back-and-forth on chat and to provide you with direct, written updates on the status of your request and next steps. Your experience and feedback have also been shared with our Service Quality Team for review and improvement, as the concerns you’ve raised around misinformation and empty promises are taken seriously.
We appreciate you raising this with us here and giving us the opportunity to address it.
Warm regards,
Webafrica Crew
Webafrica's reply29 Apr 2026, 13:33
Official
Hi Pulane,
We understand how frustrating and unacceptable this experience has been, especially with the lack of communication, repeated engagements with agents, and the ongoing uncer*****y around your request and refund. We fully acknowledge how this has added to your frustration and why you’re seeking clear answers and resolution.
To move this forward, we have escalated the matter with an urgent request to our Activations Team, asking them to follow up as a priority and ensure that clear communication is sent to you via email. This is to avoid further back-and-forth on chat and to provide you with direct, written updates on the status of your request and next steps. Your experience and feedback have also been shared with our Service Quality Team for review and improvement, as the concerns you’ve raised around misinformation and empty promises are taken seriously.
We appreciate you raising this with us here and giving us the opportunity to address it.
Warm regards,
Webafrica Crew
We understand how frustrating and unacceptable this experience has been, especially with the lack of communication, repeated engagements with agents, and the ongoing uncer*****y around your request and refund. We fully acknowledge how this has added to your frustration and why you’re seeking clear answers and resolution.
To move this forward, we have escalated the matter with an urgent request to our Activations Team, asking them to follow up as a priority and ensure that clear communication is sent to you via email. This is to avoid further back-and-forth on chat and to provide you with direct, written updates on the status of your request and next steps. Your experience and feedback have also been shared with our Service Quality Team for review and improvement, as the concerns you’ve raised around misinformation and empty promises are taken seriously.
We appreciate you raising this with us here and giving us the opportunity to address it.
Warm regards,
Webafrica Crew