1 reviews | Active since Jun 2016
PAID FOR SERVICE, BUT RECEIVED NONE
We have taken up a contract with Webafrica to provide us with internet. We completed the contract, they deducted the amount for the modem as well as for pro-rata Data. They would have phoned us so that we can receive our product. (We should have had it already from 21 Nov.) Unfortunately we have still not received anything and no phone call. Today we tried to find someone at their contact centre to assist us but they keep on putting us through from one person to another and we have to hold for long periods on the phone without any success. We have received very poor services from the get go.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello Tanya
Please see feedback from the call back with you yesterday :
"Raised all required credit notes, and adding customer to refund list for Wednesday"
Regards,
Rafeeqah
Hello Tanya
Please see feedback from the call back with you yesterday :
"Raised all required credit notes, and adding customer to refund list for Wednesday"
Regards,
Rafeeqah